PROPVERITY / INFORMATION
Delivery, returns & complaints
Orders are not open. No delivery timetable, shipping charge or return address has been confirmed.
Updated 13 September 2026 · Prelaunch
Before a future purchase
The checkout must identify the seller and provide the final product details, total price including applicable taxes and shipping, delivery terms, withdrawal information, complaint process and return instructions before you pay. EU delivery is being explored; coverage is not yet confirmed.
Withdrawal rights
Consumers generally have a 14-day withdrawal right for distance purchases, subject to the applicable rules and exceptions. Final sales terms will explain how to exercise it, where to return goods, any disclosed return costs and how refunds are handled. Printing after an order or adding a unique piece number does not by itself establish that a garment qualifies for the personalised-goods exception.
Faults and complaints
A change-of-mind return is different from a complaint about faulty or misdescribed goods. Swedish consumers generally have three years to complain about an original defect. Mandatory rights are not replaced by a printer’s or shipping provider’s policy. The seller remains responsible for handling the customer’s claim.
Digital cards
Scanning a demo mark does not waive any future return or complaint rights. Any paid digital features, compatibility requirements, service commitments and legally applicable withdrawal rules must be explained before a future purchase.
Online withdrawal
Before online sales open, we will need a clearly accessible online withdrawal function for purchases covered by the applicable withdrawal rules, together with a durable confirmation of the submitted withdrawal. This will supplement the other permitted ways to exercise the right. There are currently no purchases on this storefront to withdraw from.
Disputes
Contact the seller first about a future purchase complaint. Where applicable, a Swedish consumer can then request an independent assessment from Allmänna reklamationsnämnden (ARN), subject to its eligibility rules. These pages do not require arbitration, waive court access or restrict mandatory consumer protections.
Current stage
Do not send garments or payments to an unconfirmed address. There is no active returns-processing service for this concept collection. A monitored seller contact and operational return process must be ready before orders open.
Contact and signup removal
support@propverity.com · Contact support · Manage an existing signup
Independent guidance
Read IMY’s privacy guidance, PTS’s cookie guidance, Konsumentverket’s distance-selling guidance, and ARN’s dispute information.