Privacy Policy

PropVerity (“PropVerity”, “we”, “us”, or “our”) operates the propverity.com website and the Dubai off-plan due-diligence service (the “Service”). This policy describes the personal data we process and your rights in relation to it. By using the Service you agree to the practices described here.

1. Information we collect

Information you provide

• Account data - your email address, and the display name from your sign-in provider (e.g. Google) when you create an account.
• Organisation & team data - workspace name, team member invitations (email addresses), and roles.
• Branding (Advisor plan) - any company name, logo URL, and colour you choose for white-label reports.

Information we generate or collect automatically

• Usage data - which reports you view, saved projects, alerts you create, and report-credit activity, used to operate metering and your account.
• Billing data - your subscription status, plan, and a Stripe customer identifier. We do not store your card details; card data is processed directly by Stripe.
• API keys (Advisor plan) - stored only as a one-way hash; the secret value is shown to you once and never retained in readable form.
• Technical data - IP address, browser type, and request logs generated by our hosting provider for security and reliability.

2. How we use your information

• To provide, operate, and secure the Service and your account.
• To process payments, subscriptions, and report credits.
• To enforce usage limits and prevent abuse or fraud.
• To respond to support requests and send service-related notices.
• To comply with legal obligations.

We do not sell your personal data, and we do not use the property reports you view to build advertising profiles.

3. Service providers we share data with

We share limited personal data with trusted processors strictly to run the Service:

• Stripe - payment processing, subscriptions, and credit purchases.
• Supabase - authentication and database hosting.
• Cloudflare - application hosting, content delivery, and security.
• Google - only if you choose “Sign in with Google” (OAuth authentication).

We may also disclose data where required by law, regulation, or valid legal process.

4. International data transfers

Our infrastructure and service providers may process and store data on servers located outside the United Arab Emirates (including data-centre regions in Asia and elsewhere). Where data is transferred internationally, we rely on the contractual and security safeguards offered by these providers.

5. Data retention

We retain account, usage, and billing records for as long as your account is active and for a reasonable period afterwards to meet legal, accounting, and fraud-prevention obligations. You may request deletion of your account at any time (see “Your rights” below); some records may be retained where we are legally required to keep them.

6. Security

We use industry-standard measures to protect your data, including encrypted connections (HTTPS), hashed secrets, scoped database access controls, and reputable infrastructure providers. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Depending on where you live, you may have rights under laws such as the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021), the EU/UK GDPR, and the California Consumer Privacy Act (CCPA/CPRA). Subject to applicable law, you may request to access, correct, export, or delete your personal data, object to or restrict certain processing, and withdraw consent where processing is based on consent. We do not sell or “share” personal data as those terms are defined under the CCPA/CPRA.

To exercise any right, contact us at privacy@propverity.com; you can also manage much of your data directly from your account settings. We will respond within the timeframe required by applicable law. If you believe we have not handled your data properly, you have the right to lodge a complaint with your competent data-protection authority (for example, the UAE Data Office, or your local EU/UK supervisory authority).

8. Cookies

We use essential cookies and similar technologies to keep you signed in and to operate the Service. We do not use third-party advertising cookies. You can control cookies through your browser settings, though disabling essential cookies may prevent you from signing in.

9. Children

The Service is intended for users aged 18 and over and is not directed at children. We do not knowingly collect data from minors.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will revise the “Last updated” date above and, where appropriate, notify you. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

11. Contact

Questions about this policy or your data? Contact us at privacy@propverity.com.